Privacy Policy

BlueLion Claims is a trading style of BlueLion Law Limited. This Privacy Policy sets out how BlueLion Claims collects, uses and protects your information when you use this website or our services, in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

BlueLion Claims is the controller and is responsible for your personal data. We are committed to ensuring that your privacy is protected. By using our website and/or our services, you may be providing us with some of your personal information and we want to make sure that we do not use your data in a way that you would not expect.

BlueLion Claims may change this policy in future by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Personal Information We Collect

Personal information is any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you:

• Contact Information: Name, current and previous addresses (including postal, email and IP addresses) and telephone numbers.
• Identity Data: First name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Financial Data: Information on your financial circumstances, the lenders or financial institutions used by you, the financial products you have taken out and their details and status.
• Usage Data: Information about how you use our website, products and services, including your IP address, browser type and version, operating system, referral source, length of visit, page views and navigation paths.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.
• Special Category Data: We will only process special category data where you have provided this to us and given your explicit consent.

Method of Collection

• Direct interactions: By you filling in forms on our website or social media or by corresponding with us by post, phone, email or otherwise.
• Third parties or public sources: We may receive information about you from various reputable third-party lead providers, from our regulators, your lenders, DVLA or from publicly available data.
• Credit information firms: We may verify your identity through third party credit information firms which will carry out a soft credit search. This will not affect your credit score.

The Basis On Which We Process Your Information

• Processing is necessary for the performance of a contract with you, or to take steps prior to entering into a contract.
• Processing is necessary for the purposes of your legitimate interests or our legitimate interests.
• Processing is necessary for compliance with mandatory legal or regulatory obligations.
• Processing is undertaken after you have given us your express consent.

What We Use Your Personal Information For

Providing Your Personal Data To Others

We may disclose your data to selected third-party service providers, upon your consent, for the purpose of enabling them to contact you and offer relevant services. We may also disclose your personal data to insurers, compliance consultants and professional advisers, and to our suppliers or subcontractors including IT service providers, credit information firms, admin companies, call centres, compliance consultants, legal advisers and barristers.

We may disclose personal data to our partner credit information firms, Valid8 IP Ltd and Valifi Ltd, who may share it with the following credit reference bureaus:

• Equifax Ltd — www.equifax.co.uk
• Experian Ltd — www.experian.co.uk
• TransUnion Information Group Limited — www.transunion.co.uk

Marketing

We may rely on consent or legitimate interests when we use your personal information for direct marketing. You may also receive marketing communications if you have previously enquired about similar services and have not opted out. To opt out of receiving future marketing, please contact us using the details below.

Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site. You will be asked to provide your consent for us to use cookies upon your first visit. For full details, please see our Cookie Policy.

How Long Do We Keep Your Personal Information

We retain your information for as long as is necessary for the purpose for which it was originally obtained. Where we have provided a service, we will retain your information for 7 years from when the matter concluded. Your contact details will be held for marketing purposes for 3 years.

Your Rights

You have the following rights under UK GDPR and the DPA:

• To know that your data is being processed
• To access your personal data free of charge
• To have your information corrected if inaccurate
• To request that your data be erased
• To restrict processing
• To request transfer of your data
• To object to processing
• Rights relating to automated decision making and profiling

If you wish to raise a complaint regarding our data handling, you have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.

Security

We have put in place suitable physical, electronic and managerial procedures to prevent loss, unauthorised access, misuse or disclosure and to make sure that your information is safe and secure.

Links To Other Websites

Our website may contain links to other websites of interest. Once you have used these links to leave our site, we do not have control over that other website and cannot be responsible for the protection and privacy of any information you provide there.

Contact Us

BlueLion Claims is a trading name of BlueLion Law Limited; a private limited company registered in England & Wales (company no 12276560). Regulated by the Solicitors Regulation Authority under SRA number 815166.