How to make a complaint about our services.
We are committed to providing excellent service. However, if something goes wrong, we want to know about it so we can put things right. As a firm regulated by the Solicitors Regulation Authority (SRA), we take all complaints seriously. We will investigate your complaint thoroughly and respond promptly.
To help us investigate, please include:
We will acknowledge your complaint within 3 working days.
We will investigate your complaint thoroughly, which may involve reviewing your file and speaking with relevant staff.
We aim to provide a full written response within 8 weeks of receiving your complaint.
If you are not satisfied with our response, or if we have not resolved your complaint within 8 weeks, you may refer your complaint to the Legal Ombudsman.
The Legal Ombudsman investigates complaints about solicitors and other legal service providers.
If you believe we have breached the SRA's rules or principles, you can report us to the SRA. However, the SRA is not able to award compensation or deal with complaints about poor service.
Acknowledgement within 3 working days and full written response target within 8 weeks.